Refund Policy

Our Commitment

At Involu, we want you to be completely satisfied with our service. We offer a fair and transparent refund policy to ensure you can try our invoice management platform risk-free. Please read this policy carefully to understand your refund eligibility.

1. Lifetime Deal Refunds

Our Lifetime Deal comes with a generous 7-day money-back guarantee:

• Full refund available within 7 days of purchase
• No questions asked
• Simple refund request process
• Refunds processed within 5-10 business days

To request a refund for a Lifetime Deal purchase, simply contact our support team within 7 days of your purchase date with your order details.

2. Monthly Subscription Refunds

For monthly subscription plans, we offer refunds under the following conditions:

• Refund requests must be made within 48 hours of billing
• Your account must not have been actively used during the billing period
• Only one refund per account is permitted
• Refunds are issued to the original payment method

Note: "Active use" is defined as creating invoices, sending emails, or accessing core features during the current billing cycle.

3. Annual Subscription Refunds

Annual subscriptions are eligible for pro-rated refunds:

• Full refund if requested within 14 days of purchase and minimal usage
• Pro-rated refund for unused months after the first 30 days
• Refund amount calculated based on remaining full months
• Processed within 10-14 business days

4. Free Trial

All new users receive a 7-day free trial. No payment information is required during the trial period, and you will not be charged unless you choose to upgrade to a paid plan. You can cancel anytime during the trial without any charges.

5. How to Request a Refund

To request a refund, follow these simple steps:

1. Contact our support team via email or support chat
2. Provide your account email and order/transaction ID
3. Include the reason for your refund request (optional but helpful)
4. Wait for confirmation from our team (usually within 24 hours)
5. Refund will be processed to your original payment method

6. Refund Processing Time

Once your refund is approved:

• Credit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfers: 7-14 business days

Processing times may vary depending on your payment provider. You will receive a confirmation email once the refund has been initiated.

7. Cases Where Refunds Don't Apply

We cannot provide refunds in the following situations:

• Requests made after the eligible refund period has expired
• Accounts that have been terminated due to Terms of Service violations
• Accounts that have been used fraudulently or for illegal purposes
• Downgrade requests (you can downgrade your plan, but partial refunds are not provided)
• Change of mind after the refund window has closed
• Third-party service fees (payment processing fees are non-refundable)

8. Subscription Cancellations

You can cancel your subscription at any time:

• Access to paid features continues until the end of your billing period
• No partial refunds for mid-cycle cancellations
• Your account will revert to the free plan after cancellation
• You can reactivate your subscription at any time
• Data is retained for 90 days after cancellation

9. Service Issues and Outages

If you experience technical issues or service outages that prevent you from using Involu for an extended period, we may offer compensation in the form of:

• Account credit
• Extended subscription period
• Partial refund (at our discretion)

Please contact support to report any service issues and discuss potential compensation.

10. Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks result in:

• Immediate account suspension
• Additional chargeback fees
• Potential loss of access to your data

We are committed to resolving any payment disputes fairly and quickly through our refund process.

11. Disputed Transactions

If you notice an unauthorized charge or billing error:

• Contact us immediately through our support channels
• Provide transaction details and evidence
• We will investigate within 48 hours
• Unauthorized charges will be refunded in full

12. Upgrades and Downgrades

Plan changes are handled as follows:

• Upgrades: You pay the prorated difference immediately
• Downgrades: Change takes effect at the next billing cycle
• No refunds for immediate downgrades
• Account credit may be applied to future billing

13. Data Export Before Refund

Before requesting a refund, we recommend exporting your data:

• Export all invoices in PDF format
• Download client lists and data
• Save any custom templates or settings
• Data may be deleted after refund is processed

14. Contact Information

For refund requests or questions about this policy, please contact our support team:

• Email: support@involu.com (example)
• Support Chat: Available in your dashboard
• Response Time: Within 24 hours

15. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Material changes will be communicated to active users via email. Your continued use of the Service after changes constitutes acceptance of the updated policy.